Shipping & Returns
Please return items to the following address (complete with all of the original product packaging including cases/bags/boxes). Please enclose a copy of the purchase packing note, sent with your order, clearly marking which items are been returned and why. Let us know if you need a straight forward refund or an exchange is required. Items returned without an order number or name may take longer to be processed correctly. If you require an exchange, please enclose your telephone number in case we need to contact you.
RUDY PROJECT UK
BURY BANK FARM
Conditions of Return
If you simply change your mind about an item/s or if it does not fit then you can return it to us for an exchange or refund within 30 days of purchase for UK orders. All returns that are not faulty must be returned unused, otherwise they will not be eligible for a refund. Items must be returned in a re saleable condition with all of their original packaging.
Faulty Items/Warranty Returns
All goods supplied are from official sources and are covered by the normal manufacturer's warranty. If an item has failed prematurely you should first contact our team at email@example.com to be advised on the next steps to take. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. Once we receive the goods and completed warranty form they will be inspected and our customer services team will contact you to inform you of how to proceed.
Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
Who pays the postage cost for returns/warranty items?
If an item is being returned to us because it is the wrong size/colour or just unwanted then it is up to you to cover the returns postage. Please ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged. For items that have been delivered faulty or develop a fault within the manufacturer's warranty, postage costs will be refunded up to £10. If the return postage is over £10 please contact us first at firstname.lastname@example.org and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer's warranty then you will not receive a refund for the postage costs.